Client stories

The proof is in the results.

For more than twenty years we have worked with some of the world’s best-known businesses, from Google and Vodafone to Heathrow and B&Q. Here is what that work looked like, and what it achieved.

Featured story · Coaching · Retail

B&Q: Coaching that moved every store KPI.

Store management teams took part in our two-day core coaching programme, and we trained B&Q’s local People Partners to coach alongside it and to run a follow-up third day for each store team. The result is the clearest evidence we have of coaching driving commercial performance.

90%+of stores beat the control group on all 9 store KPIs
5%projected profit uplift across the store estate within 13 weeks
15xprojected return on the training investment within 12 months
More client stories

Coaching, leadership and change, in practice.

Coaching · Global

Google

The coaching programme behind Google’s managers, worldwide.

Since 2015, Google has used CEQ’s core coaching content as the basis of its global coaching training, with more than 5,000 managers through programmes in over 20 countries, all designed and delivered by CEQ. We pioneered live online delivery along the way, with close to 1,000 hours delivered by video, and have coached more than 30 Google SVPs, VPs and Directors. More recently we have built train-the-trainer programmes so Google can scale the training to thousands more managers.

5,000+ managers20+ countries30+ senior leaders coached
Change · Senior leaders

Heathrow

Fifty senior leaders, pitching change to the Exec Team.

Alongside executive coaching for Exec Team members and their direct reports, we delivered a bespoke three-day programme for 50 Heathrow senior leaders. It extended our core coaching programme with a change management module built on the CEQ Cycle of Ownership, and ended with the leaders pitching disruptive change initiatives to the Exec Team.

50 senior leadersBespoke 3-day programme
Coaching · Management

Vodafone

Every divisional and regional manager, trained to coach.

We trained all of Vodafone’s divisional and regional managers on our core coaching programme, then ran a train-the-trainer masterclass for its HR Business Partners so they could help embed and sustain the new skills. A number of senior managers have also worked with us 1:1 on their coaching and leadership behaviours.

All divisional and regional managersTrain-the-trainer
Change · Customer service

Centrica

From one off-site to a coaching culture.

Many managers at the parent company of British Gas have attended our open coaching programme over the years. We then facilitated a leadership off-site for 80 customer service managers, using the CEQ cycle of change to support a major change initiative. Its success led to a series of virtual group coaching sessions with the heads of each contact centre and their teams, and several senior leaders have since joined our Coaching Masterclass and 1:1 executive coaching.

80 managers at the off-siteVirtual group coaching
Leadership · All levels

Travis Perkins

Building a coaching culture, from the top down.

For the UK’s largest builders’ merchant we have worked at every management level, from facilitating executive off-sites to training dozens of people managers. A coaching programme for senior leaders was cascaded to the managers of each division and to head office commercial managers, followed by a coaching for sales programme with a train-the-trainer approach to build internal facilitation skills. We also facilitate sessions at the group’s internal business school and senior team meetings.

Senior leaders to front lineCoaching for sales
Leadership · Executive teams

Boots

Listening to leaders under extreme pressure.

We have worked with Boots leadership teams since 2018, providing executive coaching and executive team facilitation. During the Covid pandemic, when leaders were asking front-line teams to work in potentially unsafe conditions one moment and facing cuts and uncertainty the next, we facilitated a leadership-wide feedback project, with an online survey and 25 confidential 1:1 interviews.

Since 201825 confidential interviews
Coaching · Management

LinkedIn

One coaching approach across the management team.

We have run in-house coaching programmes for LinkedIn managers in London and Dublin, and LinkedIn regularly sends managers on our open coaching programme to keep a consistent coaching approach across its management cohort.

London and DublinIn-house and open programmes
Coaching · Sales

Twitter (now X)

A global coaching programme for sales managers.

We delivered a tailored version of our core coaching programme to more than 50 Twitter managers across EMEA and APAC, using CEQ associates in the US and Asia to keep process and culture consistent worldwide. The programme focused on the coach’s role in a sales manager’s day, and engaged directly with enquiry conversion, pipeline management and pitch effectiveness.

50+ managersEMEA and APAC
Coaching · Executive team

Dr Martens

Supporting a brand built on self-expression.

We have coached members of the Dr Martens Executive Team and their direct reports, and many Dr Martens managers have been through our open coaching programme. Our work has supported the business’s focus on high employee engagement, underpinning its brand value of rebellious self-expression.

Executive coachingOpen programme
Coaching · Top talent

Total Produce

Live online coaching skills for top talent in 30 countries.

Total Produce, one of the world’s largest fresh produce businesses, asked us to develop the coaching skills of its top-talent managers through live online training. Managers from across the globe learned, practised and received feedback together as a cohort. After a successful pilot the programme was rolled out to further cohorts, and Total Produce also uses CEQ for executive coaching and senior leadership development.

30 countriesPilot, then rolled out
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Could your organisation be next?

Tell us about your people, your culture and the outcome you need. Every engagement starts with a free consultation, and we will be honest about whether we are the right fit.